Frequently Asked Questions

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How long will The Chiller stay cold?

A Chiller will keep its cool for 4-6 hours if left out at room temperature. It can last up to 24 hours when combined with The Chillers’ Pack .

How many drinks can the Pack / Tote / Pack Plus carry?

The Pack can carry a Chiller plus a 6-pack of 12 oz cans or 3 750 ml bottles. The Tote can carry a Chiller plus 12 12 oz cans, 12 12 oz bottles, or 4 750 ml bottles of wine or spirits. The Pack Plus can carry two Chillers plus up to 30 12 oz cans, or 6 750 ml bottles of wine or spirits.

What can I do to maximize The Chiller's cooling power & duration?

The most important thing is to keep the Chiller out of direct sunlight. Insulation is best, and our insulated bags are specifically designed to keep The Chiller cold for as long as possible. It is also recommended to freeze the Chiller for as long as possible before use, allowing a 'deep freeze' to set in. 

How do I clean The Chiller?

Rinse The Chiller inside and out in the sink, using warm or cold water with a soft sponge or paper towel.  Dry with a towel. The Chiller is not dishwasher safe.

Can I fly with Chillers?

Yes. Checked luggage is no problem, however TSA requires that chillers be frozen if packed in carry-on luggage.


Do you have a rewards program?

Yes! See the 'Earn Rewards' tab on the bottom right of the homepage. We offer discounts across our site for a number of things, such as creating an account, sharing Chill.Systems on your social channels, or referring your friends. 

Do you have an ambassador program?

Yes! We offer a commission based ambassador program for Chillers across the country to join our team. Please contact us at for details.


Where do you ship?

U.S. & Canada at this time. We hope to expand internationally soon!

What is your warranty?

We offer a one year warranty on our Chillers for manufacturing defects. Please contact if you have a warranty claim.


What is your returns policy?

We offer a 30-day money back guarantee on our Chiller and bag products. Please see our Refunds & Returns Policy page for more information. Please contact if you have a returns claim to obtain an RMA before shipping your products.


How long should I freeze my Chiller?

We recommend freezing your Chiller for at least 6 hours, but overnight freezing is best.

How long does it take to chill drinks?

Room temperature drinks will drop up to 20 degrees in the first hour, and will be at their coldest after two.


Is the Chiller recyclable?

The Chiller can be recycled if prepared properly. Before sending to a recycling facility, separate the black EVA wrap from the plastic inside. 


If you can't find the answer you're looking for here, please feel free to email us at with your questions. We're happy to help!