Frequently Asked Questions

How long will a Chiller stay cold?

At least 6 hours if left out at room temperature. It can last up to 24 hours when combined with The Chillers’ Pack.

Can I fly with Chillers?

Yes. Checked luggage is no problem, however TSA requires that chillers be frozen if packed in carry-on luggage.


Do you have a rewards program?

Yes! See the 'Earn Rewards' tab on the bottom right of the homepage. We offer discounts across our site for a number of things, such as creating an account, sharing Chill.Systems on your social channels, or referring your friends. 

Do you have an ambassador program?

Yes! We offer a commission based ambassador program for Chillers across the country to join our team. Please contact us at Chillers@chill.systems for details.


Where do you ship?

U.S. & Canada at this time. We hope to expand internationally soon!

What is your warranty?

We offer a one year warranty on our Chillers for manufacturing defects. Please contact support@chill.systems if you have a warranty claim.


What is your returns policy?

Please see our Refunds & Returns Policy page for more information. Please contact support@chill.systems if you have a returns claim and obtain an RMA before shipping your products.


How long should I freeze my Chiller?

We recommend freezing your Chiller for 6 hours, but overnight freezing is best.

How long does it take to chill drinks?

Room temperature drinks will drop up to 20 degrees in the first hour, and will be at their coldest after two.


If you can't find the answer you're looking for here, please feel free to email us at support@chill.systems with your questions. We're happy to help!